Privacy Policy

At Flowcharts Institute of Learning, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our Learning Management System (LMS), services, and website. Our goal is to provide you with a transparent and secure learning experience as you engage with our industry-aligned, hands-on training programs.

Information We Collect

We collect information to deliver our accredited training services, enhance your learning experience, and comply with applicable standards. The types of information we may collect include:

1. Personal Information: Name, email address, contact details, and other identifiers you provide when registering for courses, creating an account, or contacting us.
2. Course-Related Information: Details about your enrollment, progress, assessments, and certifications to support your learning journey and provide accredited qualifications.
3. Technical Information: IP address, browser type, device information, and usage data (e.g., pages visited, time spent on the LMS) to improve our platform’s functionality.
4. Communication Data: Information from inquiries, feedback, or support requests you submit to us.
5. Payment Information: Billing details (e.g., payment method, transaction history) processed securely through trusted third-party payment providers.

How We Use Your Information

We use your information to provide high-quality, industry-relevant training and to maintain a secure, user-friendly LMS. Specifically, we may use your data to:

1. Facilitate course enrollment, access, and completion, including issuing accredited certifications.

2. Communicate with you about your account, course updates, or support inquiries.

3. Improve our LMS platform, services, and course offerings based on usage patterns and feedback.

4. Ensure compliance with QCTO and SETA accreditation standards and other regulatory requirements.

5. Protect the security and integrity of our platform, including detecting and preventing fraud or unauthorized access.

6. Process payments securely through third-party providers (we do not store full payment details).

How We Share Your Information

We value your privacy and only share your information when necessary. We may share your data with:

1. Accreditation Bodies: QCTO, SETA, or other relevant authorities to verify certifications and ensure compliance with national standards.

2. Service Providers: Trusted third parties (e.g., payment processors, hosting providers) who assist in delivering our services, bound by strict confidentiality agreements.

3. Legal Obligations: When required by law or to protect the rights, safety, or property of Flowcharts Institute, our users, or others.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Protect Your Information

We implement robust security measures to safeguard your data, including:

1. Encryption of sensitive information during transmission and storage.

2. Access controls to ensure only authorized personnel can access your data.

3. Regular security assessments to identify and address potential vulnerabilities.

4. Secure payment processing through trusted third-party providers.

Your Choices and Rights

You have control over your personal information. You may:

1. Access, update, or request deletion of your data by contacting us.

2. Opt out of non-essential communications, such as promotional emails, via the unsubscribe link or by contacting us.

3. Request information about how your data is used or shared.

4. Please note that certain information is required to provide our accredited training services and comply with QCTO and SETA standards.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including delivering courses, issuing certifications, and meeting legal or accreditation requirements. When your data is no longer needed, we securely delete or anonymize it.